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Motor Vehicle

Motor Vehicle Division - IRP/IFTA E-File FAQs  

 

International Registration Plan (IRP) andIFTA (International Fuel Tax Agreement) E-File FAQs

Click on a question below to view the answer.

General

What is IRP/IFTA E-file?

How do I E-file?

Why can't I do my renewal now?

Why can't I file my IFTA quarterly tax return?

How accurate is IFTA E-file?

What should I do if I don't have an IRP/IFTA E-File password or have forgotten or lost it?

What is my userid for IRP/IFTA E-Filing purposes?

Is there a charge to use IRP/IFTA E-file?

What hours of the day is E-filing available for IRP/IFTA transactions?

Is there a time limit while using the IRP/IFTA E-file system?

If I E-file, how do I make a payment?

Do I need to submit any paper documents?

What are the IFTA quarterly tax return E- filing due dates?

If I make a mistake on my IFTA quarterly tax return, can I correct it?

Can I E-file an amended IFTA return?

Can I E-file an IFTA return after the due date for the filing period?

Is there any way to save a partially completed IFTA return on E-file if I need to log out before I have completed the report?

How can I get a copy of my IFTA return that I filed over the internet?

Is it safe to E-file over the internet?

Are there any special web browser requirements to use the IRP/IFTA E-file service?

Where can I get assistance?

If I have a credit but don't want to apply it to future transactions, how do I request a refund?

Watch the IRP training video (www.irponline.org)

 

Technical

Why am I sometimes disconnected from the web site/application?

Why can I connect to your web site from home but not from work?

Which browser versions does the Department's web site support?

How can I tell what browser version I am using?

What browser options (e.g. cookies) do I need enabled to use this web site?

I got a message to check my security settings. How do I do this?

I can't view or open an online form. What should I do?

When I am sending personal information to the Department, how is my information protected?

What can I do to protect my information?

When trying to print an IFTA E-Filed return I receive the error message "File not found." What should I do?

Why can't I print?

 

 

General

What is IRP/IFTA E-file?

IRP/IFTA E-file is a free internet-based service offered by the Alabama Department of Revenue that enables an International Registration Plan (IRP) or International Fuel Tax Agreement (IFTA) licensee based in Alabama to quickly and accurately complete IRP/IFTA registrations or file an IFTA quarterly tax return using a computer instead of manually preparing and mailing forms.

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How do I E-file?

From the Alabama Department of Revenue website:

http://revenue.alabama.gov/

  1. Select 'Divisions and Services'
  2. Select 'Motor Vehicle'
  3. Select 'E-Services'
  4. Select 'IRP/IFTA E-File'
  5. Enter your taxpayer ID number and password
  6. Press 'Submit'
  7. Select 'Application'
  8. Select' IRP or IFTA Menu'

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Why can't I do my renewal now?

You will be able to access your IRP renewal application online the first day of your renewal month. IFTA accounts can be renewed starting in December just prior to the registration year.

Why can't I file my IFTA quarterly tax return?

IFTA quarterly tax returns can be filed beginning on the first day after the quarter has ended.

How accurate is IFTA E-file?

IFTA E-file performs all required computations which makes filing fast and easy and virtually eliminates the possibility of mathematical errors.

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What should I do if I don't have an IRP/IFTA E-File password or have forgotten or lost it?

You can request a password for IRP/IFTA E-File by contacting the Department at mcs@revenue.alabama.gov or (334) 242-2999 and a new password will be assigned to you. If you previously had a password and you obtain a new one, your old password will become invalid. You must have a current IRP/IFTA account in order to be assigned a password. If you have forgotten or lost your password, it can be recovered by using the "forgot password" function on the login screen.

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What is my userid for IRP/IFTA E-Filing purposes?

Your userid for IRP/IFTA E-Filing purposes is your 9 digit taxpayer ID number (SSN or FEIN) used to establish your account that is reflected on your IRP/IFTA license.

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Is there a charge to use IRP/IFTA E-file?

There is no charge to the taxpayer for filing an IRP/IFTA license transaction or filing IFTA returns via the internet and no purchase of software is required.

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What hours of the day is E-filing available for IRP/IFTA transactions?

The IRP/IFTA E-file service is available all hours of the day except for brief periods when the system is being updated. If you attempt to access the system and are told the system is unavailable, you should try again in 30 minutes.

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Is there a time limit while using the IRP/IFTA E-file system?

Yes. You will have 30 minutes to complete your transaction (with the opportunity to add additional time). 

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If I E-file, how do I make a payment?

If you have a balance due, you will have the option to pay with E-check or credit card online. A 2.5% convenience fee is charged for all credit card payments. If the amount due is under $750.00, you may print the invoice and submit the invoice with payment by mail to the address on the invoice. IRP transactions must be paid by certified funds. IFTA transactions may be paid by check or money order, as well as certified funds. All payments should be made payable to the Alabama Department of Revenue.

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Do I need to submit any paper documents?

The only paper documents required to be submitted to the Department would be the invoice submitted with payment if you choose to mail in any payment due on your transaction and any documentation needed to complete your IRP transaction submitted along with your document shortage letter.

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What are the IFTA quarterly tax return E- filing due dates?

The due dates for E-filing an IFTA return are as follows:

Reporting Quarter
Due Date
January, February, March
April 30
April, May, June
July 31
July, August, September
October31
October, November, December
January 31

If you file or pay late, you may be subject to interest and penalty.

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If I make a mistake on my IFTA quarterly tax return, can I correct it?

You may correct any mistake prior to paying the return. If you have already paid your return, you must file an amended return. You will submit the amended return with the same process used to file the original return. You will receive a warning banner informing you that you are filing an amended return.

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Can I E-file an amended IFTA return?

Yes. Yes. Once you have paid a quarterly return, the return must be amended to make any corrections needed. You will submit the amended return with the same process used to file the original return. You will receive a warning banner informing you that you are filing an amended return.

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Can I E-file an IFTA return after the due date for the filing period?

Yes. If you file after the due date for a filing period, you may be subject to interest and penalty.

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Is there any way to save a partially completed IFTA return on E-file if I need to log out before I have completed the report?

Yes. If you log out of E-file before you complete your IFTA return, you can later complete the return by selecting the WIP (work in progress) button from the IFTA menu system.

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How can I get a copy of my IFTA return that I filed over the internet?

You can get a copy of your return by clicking on the 'Display Invoice' button on the confirmation page.

IFTA E-filed reports may also be printed from the 'Reprint' menu by selecting the 'IFTA Tax Returns' option.

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Is it safe to E-file over the internet?

Our secured sites/applications are restricted to the authorized users and the information is protected through Secured Socket Layer (SSL) protection.

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Are there any special web browser requirements to use the IRP/IFTA E-file service?

Our Web site supports Internet Explorer 5.01 and higher and Netscape 6.2 and higher. These are the minimum browser versions necessary to support features and functions of the Department's electronic services. If you need to upgrade your browser, please go to the Microsoft or Netscape website.

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Where can I get assistance?

For all IRP/IFTA questions, please contact the office of Motor Carrier Services at mcs@revenue.alabama.gov or by telephone at (334) 242-2999.

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If I have a credit but don't want to apply it to future transactions, how do I request a refund?

A refund may be claimed on the IFTA quarterly fuel use tax return for any overpayment of tax in a reporting period by providing a written requst or submitting the required petition for refund form [MVR 40-12-23 (items 5 through 12)] for the refund.   A refund will be issued once the Department determines that all tax liabilities, including any outstanding audit assessments, have been satisfied to all member jurisdictions.   A refund may be denied if the licensee is delinquent in filing any quarterly fuel use tax return.

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Technical

Why am I sometimes disconnected from the web site/application?

It could be because your visit to the Department's electronic services has timed out or because your connection to the internet was lost.

Your Internet Service Provider (ISP) (AOL, Prodigy, ATT WorldNet, etc.) may be experiencing problems which would in turn prevent your access to the Department's electronic services. You can verify this by attempting to access another web site such as www.alabama.gov. If you successfully reach this other web site, we may be experiencing heavy internet traffic and ask you to please return to our web site at a later time.

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Why can I connect to your web site from home but not from work?

Some companies restrict internet traffic to only internal web sites. Please check with your network administrator to see if your company has access restrictions.

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Which browser versions does the Department's web site support?

Our web site supports Internet Explorer 5.01 and higher and Netscape 6.2 and higher. These are the minimum browser versions necessary to support features and functions of our electronic services. If you need to upgrade your browser, please go to the Microsoft or Netscape website.

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How can I tell what browser version I am using?

In the browser's toolbar, click on "Help." You will see a menu option that begins "About..." Click on this menu option. You will see the type of browser you are using and also what version.

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What browser options (e.g. cookies) do I need enabled to use this web site?

There is only one option that needs to be set in your browser to take advantage of our electronic services. The option ensures that your security level is set to medium.

If you are using Internet Explorer, you can verify this by following these easy steps. (1) Open your browser. (2) Click on "Tools" on the toolbar. (3) Click on Internet Options (4) Click on the "Security" tab (5) Click on the "Internet" icon. (6) Click on Custom Level (7) Under "Reset Custom Settings" make sure it is set to medium. (8) Click "OK."

If you are using Netscape Navigator, follow these steps. (1) Open your browser. (2) Click on "Edit" on the toolbar. (3) Click on "Preferences." (4) Click on "Advanced" in the category list on the left. (5) Click on "Enable Java" on the right. (6) Click "OK."

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I got a message to check my security settings. How do I do this?

To use the Department's electronic services, there are certain security settings required. You can confirm these settings by following these directions:

If you are using Internet Explorer, you can verify this by following these easy steps. (1) Open your browser. (2) Click on Tools on the toolbar. (3) Click on Internet Options (4) Click on the "Security" tab (5) Click on the "Internet" icon. (6) Click on Custom Level (7) Under "Reset Custom Settings" make sure it is set to medium. (8) Click "OK."

If you are using Netscape Navigator, follow these steps. (1) Open your browser. (2) Click on "Edit" on the toolbar. (3) Click on "Preferences." (4) Click on "Advanced" in the category list on the left. (5) Click on "Enable Java" on the right. (6) Click "OK."

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I can't view or open an online form. What should I do?

The majority of our online forms are in a PDF format. This format allows these forms to be printed to match the paper forms. To view these forms, you will need Adobe Acrobat Reader 5.0 or higher. If you do not have Adobe Acrobat Reader, here's how to download a free copy.

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When I am sending personal information to the Department, how is my information protected?

Our secured sites/applications are restricted to the authorized users and the information is protected through Secured Socket Layer (SSL) protection which encrypts information being transferred between your computer and ours.

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What can I do to protect my information?

There are three basic things you can do to help protect your information. First, do NOT provide your User ID or password to anyone else. The second is to make your password something known only by you. The third thing you can do to help protect your information is to always log off once you have completed your transactions. It is important to log off in order to not leave a "live" session active for someone else to use. If you were to forget to log off, you will automatically be logged off after an extended period of time has passed.

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When trying to print an IFTA E-Filed return I receive the error message "File not found." What should I do?

Depending on your browser, follow these instructions:

Internet Explorer - Right click on the Internet Explorer icon on your desktop and select "Properties". Under the General tab there is a section called "Temporary Internet files" you can either select the "Settings" button and increase the "Amount of disk space to use", or select the "Delete Files" button and then select the check box to "delete all offline content" and click "OK".

Netscape - Open Netscape and click on "Edit" from the top menu and select "Preferences". Under the "Advanced" option select "Cache". Now you may either increase the amount of disk space for the Memory Cache and Disk Cache fields, or Clear Memory Cache and Clear Disk Space.

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Why can't I print?

These are the four most common reasons for not being able to print (listed in the most likely to least likely order):

  1. Your session timed out or you cannot see where you should print from;
    • You will have to print the voucher and/or return from the other links available.
  2. You need to have Adobe Acrobat Reader version 5.0 or higher.
      Click here for instructions on how to down load the latest version."
  3. You receive the message "File not found" when Adobe Acrobat is trying to open. Depending on your browser follow these instructions:
    • Internet Explorer - Right click on the Internet Explorer icon on your desktop and select "Properties". Under the General tab there is a section call "Temporary Internet files" you can either select the "Settings" button and increase the "Amount of disk space to use", or select the "Delete Files" button and then select the check box to "delete all offline content" and click "OK".
    • Netscape - Open Netscape and click on "Edit" from the top menu and select "Preferences". Under the "Advanced" option select "Cache". Now you may either increase the amount of disk space for the Memory Cache and Disk Cache fields, or Clear Memory Cache and Clear Disk Space.
  4. You get a blank page in Adobe Acrobat Reader or an error message saying the file does not start with %pdf;
    • You have multiple versions of Adobe Acrobat Reader installed on your pc and the Adobe software cannot resolve which version of Adobe to use with dynamic pdf pages (which the voucher and return are). If you must have multiple versions of Adobe Acrobat Reader, you must reinstall the latest version on top of the older version.

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