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The Alabama Department of Revenue is breaking new ground with identity solutions partner, IDEMIA, using cutting-edge technology that will employ an electronic ID (eID) to secure state tax returns.

The IDEMIA eID is the first and ONLY trusted online ID for securing your 2018 Alabama state tax return. By securing your state tax return with your eID, your tax return will receive priority processing and your refund may be processed up to 60% faster.

Get it on Google Play


Creating your eID and need to scan a QR code to complete the process? Visit the eID registration page in My Alabama Taxes.


About

The Alabama eID Program is a free service provided by the Alabama Department of Revenue using the IDEMIA eID mobile app.

After downloading the app, Alabama taxpayers use it to create a trusted digital credential. The eID is authenticated by Alabama Law Enforcement Agency’s (ALEA) in-person proofing process that is conducted when the taxpayer applies for a driver’s license or state ID.

It brings the trust of your physical driver’s license or state ID to the online world, allowing you to prove who you are online.


Key Facts

  • New version of the IDEMIA eID now available.
  • The app is optimized for iOS and Android devices, including compatibility with iOS 12, the new iPhone X lineups and the new Android 9.0 Pie release.
  • App improvements include an enhanced user experience with selfie and liveness detection improvements, support for Touch ID and Face ID login and authentication, and driver’s license and barcode capture advances.
  • The sooner taxpayers download and register their eID with the Department of Revenue, the sooner they are secure. Taxpayers should not wait until they file a tax return to create and register their eID.
  • Taxpayers will receive a notification request in the eID app to authorize the processing of their tax return.
  • Taxpayers that use the eID receive their refunds faster.
  • Taxpayers should use the eID whether or not they receive a refund.

Creating Your eID

Four Step Process for Creating your eID
  • Step 1: Download the IDEMIA eID app (links to Google Play and App Store above)
  • Step 2: Photograph your driver’s license or state ID card
  • Step 3: Take a selfie with the app to activate your eID
  • Step 4: Register with ADOR via MAT by scanning a QR code


Frequently Asked Questions

About the IDEMIA eID

What is an Electronic ID or eID?
An electronic ID or eID is a digital credential powered by a selfie to prove who you are online. It is the ONLY online ID that ties back to the in-person proofing process when you applied for a driver’s license or state ID to prove your identity. Learn more about eIDs here.

What can the eID be used for?
The eID can be used to facilitate secure online transactions like applying online for benefits, securing tax refunds and more. As an Alabama taxpayer, the IDEMIA eID is authenticated by the Alabama Law Enforcement Agency (ALEA) for use in protecting your online Alabama state tax refund. The eID locks down your state tax refund protecting you from fraud and identity theft.

How do I know if I am eligible to use an eID?
In order to enroll and use the eID, you must meet certain eligibility requirements, such as:

  1. You must have a valid and quality-scannable Alabama license or state-issued photo ID card.
  2. You must own a smartphone device.
  3. You cannot use a jailbroken/rooted smartphone. This means you cannot use a device where the software has been manipulated to remove the restrictions and limitations imposed by the manufacturer.

How much does the eID cost?
This is a FREE app/service provided to you by the Alabama Department of Revenue to prove you are who you say you are to mitigate tax fraud.

Does the eID work with any smartphone?
The app is now device agnostic, meaning it works on any smartphone.

When is the best time to download the app and enroll in this program?
Now. You will significantly reduce the chance of having your identity stolen and a false return filed in your name if you enroll in this program today. Whether you are awaiting your refund already, plan to file in the next couple weeks or have an extension to file late this year, your eID will be available to protect your refund.

What if I used the Alabama eID mobile app last year to file my 2017 tax returns?
When you open the Alabama eID app, you will be prompted to download the new IDEMIA eID. You will create and register this new eID to file your 2018 taxes.

Does the eID replace my driver’s license?
No. The eID is not a replacement for your driver’s license or state issued ID. As of now, the eID can only be used to secure your online state tax return.

Who created this app?
The Alabama Department of Revenue has partnered with IDEMIA on providing this service to all state taxpayers with a smartphone and a state issued ID.

Will IDEMIA use my data for marketing purposes?
No. Your personal information will not be used for marketing purposes by IDEMIA or any third-party vendor. For more information, read the IDEMIA privacy statement here.

About Idemia

Who is IDEMIA?
IDEMIA, the global leader in Augmented Identity, has the ambition to provide a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect, travel and vote), in the physical as well as digital space.

Securing our identity has become mission critical in the world we live in today. By standing for Augmented Identity, we reinvent the way we think, produce, use and protect this asset, whether for individuals or for objects, whenever and wherever security matters. We ensure privacy and trust as well as guarantee secure, authenticated and verifiable transactions for international clients from Financial, Telecom, Identity, Public Security and IoT sectors.

With close to $3 billion in revenues and 14,000 employees around the world, IDEMIA serves clients in 180 countries. For more information, head to www.idemia.com. And follow @IdemiaGroup on Twitter.

Where is IDEMIA located?
IDEMIA is located in France. However, the Identity & Security Business Unit of IDEMIA, who is responsible for overseeing this app, is headquartered in Virginia with additional offices across the U.S.

Security

How do I know that the Alabama eID is secure?
Because your identity is verified by Alabama’s Law Enforcement Agency, you and only you are able to open the app. Your biometric data, i.e. your photograph or Touch ID, is what you use to unlock the app and access your eID; and the only way to access and respond to notification requests, like the one you will receive from the Alabama Department of Revenue to approve or deny the processing of your tax return.

Could someone use my photograph to unlock the eID app?
No. The mobile app has built in “liveness testing” technology to protect you against this type of identity theft. Once you open the app and take your photograph or “selfie,” you will be prompted to move your head to connect the dots. Please note that once the dot is locked on, you must hold it there until the number changes to a purple check mark and then move onto the next dot. The dot you are supposed to connect to highlights larger than the other dots showing.

What happens if my smartphone is lost or stolen?
If your smartphone is lost or stolen, rest assured that no one will be able to access your eID and approve a tax return. By way of a real-time photograph and biometric technology, only you can access your eID and approve or deny the tax return filed in your name.

About My Refund

Does the eID work on both my federal and state tax returns?
At this time, the eID can only be used to secure your Alabama state tax return.

Will I get my state tax refund faster?
The IDEMIA eID typically reduces processing times. By registering for and using the eID, the Alabama Department of Revenue (ADOR) can quickly verify who you are and that the tax return filed is legitimate. Last year, ADOR reported that individuals who used an eID received their refunds on average 60 percent faster than those who did not use an eID.

Who do I contact for information about the processing of my tax return?
Although you are using the IDEMIA eID to safeguard your Alabama state tax refunds, IDEMIA is not involved with processing your tax return. You should continue to reach out to the Alabama Department of Revenue for all tax return questions.

I have an accountant or tax preparer do my taxes for me. Can I still use the eID?
Yes. Your accountant or tax preparer will file your taxes as they normally do. Once your state taxes have been received by the Alabama Department of Revenue, you will receive a notification in the IDEMIA eID mobile app alerting you to safely and securely verify your identity and complete the filing process.

What happens if I’m filing jointly?
If you are filing jointly, as long as one of you has an eID, you can act on behalf of both taxpayers. (For example, if you have used the eID to register with the Department of Revenue, but your spouse has not, the joint return is protected by your eID, and you will receive the notification in your eID app to accept or deny the tax return filed.)

Are my dependents protected, or do they need to create an eID as well?
As parents, your eID protects your joint return, however your dependents’ identities could still be used in a separate fraud scheme. We suggest that if they have a driver’s license or state ID, they should consider downloading the IDEMIA eID app onto their own smartphone to secure their identity.

The best approach for anyone with a driver’s license or state ID is to create an eID and register for protection under the Alabama Department of Revenue’s tax protection program.

Can I use the eID again next year when I file my taxes?
Yes, you should be able to. As of right now, there are no plans to discontinue the use of the eID next year to lock down your tax refund in years to come. Over time, your eID will also be accepted on other government and commercial websites.

I just received a letter from the Alabama DOR that someone might have fraudulently filed a tax return in my name, should I create an eID?
Yes, we suggest you download the eID app and register yourself in the Alabama state tax refund protection program. With that eID registered, you will have the ability to quickly approve or deny that tax return for processing.

eID Setup

How do I find this in my app store?
To download the eID app, from your smart phone, search for IDEMIA eID in the App Store or Google Play Store.

I am having trouble the download/install process, what should I do?
If there is a problem with the download/install process onto your smartphone, please delete the app and re-install.

What is the process for setting up my secure eID?
Once you download the app, follow these simple instructions for setting up your eID:

  • Download the IDEMIA eID app.
  • Enter your phone number.
  • Using the app, take a picture of the front of your driver’s license or state ID.
  • Flip your physical ID over and take a picture of the back of the ID.
  • Using your phone, take a picture (selfie) to verify you match the photo on the physical ID.
  • Finish the app enrollment process by letting the DMV verify your data through the app.
  • Once you have set up the app on your smartphone, go to My Alabama Taxes and confirm your enrollment with the Alabama Department of Revenue by clicking “Register my eID” and following the instructions.

Why am I having trouble photographing my ID?
Here are a few tips to ensure a good capture of your ID card:

  • Photograph your card in an area with good lighting.
  • Try to avoid any bright reflections.
  • If a glare appears on your card, tilt it slightly to remove the glare.
  • Avoid covering up any of the edges of the card.
  • Keep the camera steady while taking the picture. Try placing it on a flat surface instead of holding it.

Why am I having trouble getting through the selfie portion of the app registration?
This is the trickiest part of registration. We hope you understand this section of registration must keep to a high degree of accuracy to ensure your safety and security. We often encourage people to do the following:

  • Be sure your face is well lit.
  • Ensure your background has even lighting.
  • Minimize shadows behind your head and also on your face, but also avoid glare.
  • Remove any head covering (like a hat or scarf) which might be providing shadows and/or covering part of your eyes.
  • Make sure your hair is not covering your eyes.
  • Elevate your phone a bit, so you are slightly looking up at it.
  • If your phone is in case that is scratched or dirty where the camera lens is, try cleaning and/or removing the phone from its case for this portion of registration.

How do I connect the dots when I am taking my photograph (selfie)?
The selfie capture will have you move your head to connect the dots. Please note that once you have locked onto that dot, you must hold it there until the number changes to a purple check mark. Then you can move your head to the next dot. The dot you are supposed to connect to next enlarges and the next corresponding number appears in that dot. Once all of your dots are connected, a large checkmark will appear on screen. If you get a red X and fail connecting the dots, please try again. It’s important to note that you should keep your phone steady and only move your head to connect the dots.

Do I need a different device to register my eID?
You can use the same device to register your eID that you used to create your eID.

What do I do when I receive the “scan the qr code” prompt?
To register using the same device, exit the eID app and access revenue.alabama.gov using your smart phone’s browser. Select “Register My eID” and a QR code will be generated on screen. Click the QR code and you will be redirected to the eID app for ID authentication. Follow the on screen instructions to complete the process.

Using Your eID

Where can I use the eID?
Currently the eID is being used by Alabama to secure state tax returns.

Why am I having trouble getting my selfie to unlock the eID app?
Please try the following suggestions:

  • Be sure your face is well lit.
  • Ensure your background has even lighting.
  • Minimize shadows behind your head and also on your face, but also avoid glare.
  • Remove any head covering (like a hat or scarf) which might be providing shadows and/or covering part of your eyes.
  • Make sure your hair is not covering your eyes.
  • Elevate your phone a bit so you are slightly looking up at it.
  • If your phone is in case that is scratched or dirty where the camera lens is, try cleaning and/or removing the phone from it’s case for this portion of registration.

If these suggestions do not work, please call our help desk at 844-321-2096.

What is a QR code? And, how does it work with my eID?
A QR code stands for a “Quick Response” code. Smartphone cameras can read them lightning-fast to extract information or URLs. You may have seen them in magazine ads and on signage. In the case of the IDEMIA eID, once you scan the QR code from any participating website using the eID app on your phone, your eID can privately tell the website who you are and that it’s safe to login. This is how you bypass entering those annoying usernames and passwords. And, none of your data leaves the phone until you see a Request Card and approve.

Do I need access to a computer to secure my state tax return?
No. Once you download and set up your eID, you will complete the enrollment process by going to the Alabama Department of Revenue’s website and look for the “Register My eID” icon in the home page header to confirm your identity with your computer, or now you can use your smartphone where you eID app resides.

Troubleshooting and User Support

For all IDEMIA eID Support needs, there is a dedicated support line and website that can help troubleshoot any issues with the eID.
  • Access the IDEMIA eID Support portal 24/7 by visiting eid-portal.idemia.com. It includes an FAQs page and a Chat feature.
  • Speak with a live help desk agent 7 days a week from 8 am – 10 pm ET by calling 844-321-2096.