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  • What if I determine there was a VIN or policy number discrepancy which cannot be resolved to where my insurer will return a correct “Confirmed” response through the online system?
View All Liability Insurance, VIN or Policy Discrepancy FAQs

What if I determine there was a VIN or policy number discrepancy which cannot be resolved to where my insurer will return a correct “Confirmed” response through the online system?

The insurer should be asked to visit www.besuretoinsureal.com to provide the department confirmation of coverage on the vehicle for the requested verification date as shown on the verification notice. The confirmation should be provided on the insurer letterhead and submitted from the insurer’s email address indicating the response is being provided directly from the insurer.

Ask the insurer to visit the Be Sure to Insure Alabama website to provide to ALDOR confirmation of coverage on the vehicle for the requested verification date as shown on the verification notice. The insurer must provide the confirmation on the insurer’s letterhead and submit it from the insurer’s email address so we know the response is being provided directly from the insurer.

Related FAQs in Liability Insurance, VIN or Policy Discrepancy

Contact the local licensing office or the Property Tax Division (334-242-1525) to answer this question.

An MLI verification notice is mailed to the address on the vehicle registration and/or emailed (if email address is available) to registrants asking for proof of insurance coverage for the vehicle on the verification date. If no response is received after 30 days from the MLI verification notice, the license plate has not been surrendered within 30 days or insurance cannot be verified by the DOR, a NOS is mailed to the registrant notifying them that their registration has been suspended.

Ask the insurer to visit the Be Sure to Insure Alabama website to provide to ALDOR confirmation of coverage on the vehicle for the requested verification date as shown on the verification notice. The insurer must provide the confirmation on the insurer’s letterhead and submit it from the insurer’s email address so we know the response is being provided directly from the insurer.

ALDOR will use the information to attempt to verify your insurance coverage with the insurer.

  • If the insurance is verified (i.e. confirmed) successfully, the MLI record will be closed.
  • If the insurance is not verified (i.e. unconfirmed), you should contact your insurer and request that the insurer provide evidence of insurance coverage (statement on insurer’s letterhead) for the vehicle on the insurance verification date.

Visit your local licensing official to pay the required reinstatement fee ($200 for first suspension; $400 for second and subsequent suspensions) and provide evidence of current Alabama liability insurance coverage.

If the vehicle was in exempt (stored, inoperable, or other unused) status, then visit your local licensing official to claim the stored, inoperable, or otherwise unused exemption from the reinstatement fee. A registrant may claim the stored, inoperable, or otherwise unused exemption from the reinstatement fee once during the registration period by applying to the local licensing official to revoke the vehicle’s registration for the remainder of the registration period and be exempted from the reinstatement fee. See Admin. Rule 810-5-8-.06 for further details.

The registrant will need to visit their local licensing official to provide documentation (bill of sale, etc.) to complete the revocation process.