Flag_of_Alabama.svg
An official website of the Alabama State government.
Here's how you know

The .gov means it's official

Government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on an official government site.

The site is secure

The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

  • Homepage
  • >
  • What if I determine there was a VIN or policy number discrepancy which cannot be resolved to where my insurer will return a correct “Confirmed” response through the online system?
View All Liability Insurance, VIN or Policy Discrepancy FAQs

What if I determine there was a VIN or policy number discrepancy which cannot be resolved to where my insurer will return a correct “Confirmed” response through the online system?

The insurer should be asked to visit www.besuretoinsureal.com to provide the department confirmation of coverage on the vehicle for the requested verification date as shown on the verification notice. The confirmation should be provided on the insurer letterhead and submitted from the insurer’s email address indicating the response is being provided directly from the insurer.

Ask the insurer to visit the Be Sure to Insure Alabama website to provide to ALDOR confirmation of coverage on the vehicle for the requested verification date as shown on the verification notice. The insurer must provide the confirmation on the insurer’s letterhead and submit it from the insurer’s email address so we know the response is being provided directly from the insurer.

Related FAQs in Liability Insurance, VIN or Policy Discrepancy

Contact the local licensing office or the Property Tax Division (334-242-1525) to answer this question.

An MLI verification notice is mailed to the address on the vehicle registration and/or emailed (if email address is available) to registrants asking for proof of insurance coverage for the vehicle on the verification date. If no response is received after 30 days from the MLI verification notice, the license plate has not been surrendered within 30 days or insurance cannot be verified by the DOR, a NOS is mailed to the registrant notifying them that their registration has been suspended.

Ask the insurer to visit the Be Sure to Insure Alabama website to provide to ALDOR confirmation of coverage on the vehicle for the requested verification date as shown on the verification notice. The insurer must provide the confirmation on the insurer’s letterhead and submit it from the insurer’s email address so we know the response is being provided directly from the insurer.

Every Alabama registered motor vehicle must be covered by an Alabama liability insurance policy. A registrant may contact their insurance company to convert the OOS policy to an Alabama policy. If they can convert to an Alabama policy, the registrant must contact their insurer to provide both the OOS policy in effect on the verification date and the current Alabama policy information to the DOR via the upload portal at www.besuretoinsureal.com. Both policies will need to be confirmed in order to prevent suspension of the vehicle registration.
Yes. Code Section 32-7A-11 requires the vehicle owner to purchase a new registration. All applicable registration fees, including additional fees and issuance fees will apply. The registrant does have the option to purchase a standard or God Bless America license plate for the remainder of the registration year so that the additional $50 registration fee would not be due. If the license plate has a personalized message, the registrant’s personalized message will be available again at the time of renewal. Note that the additional fee cannot be prorated (40-12-258).
Yes. Code Section 32-7A-11 requires the vehicle owner to purchase a new registration. All applicable registration fees, including additional fees and issuance fees will apply. The registrant does have the option to purchase a standard or God Bless America license plate for the remainder of the registration year so that the additional $50 registration fee would not be due. If the license plate has a personalized message, the registrant’s personalized message will be available again at the time of renewal. Note that the additional fee cannot be prorated (40-12-258).