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  • Who do I call if my refund is taken by another state agency?
View All Individual Income Tax, Refunds FAQs

Who do I call if my refund is taken by another state agency?

If your refund has been offset by another state agency, you will need to contact that agency directly for information, even if the refund was taken in error or the debt has been paid. The other agency does not send state refunds back to ALDOR, but your refund or any overpayment of debt will come from the agency.

Agency contact numbers:

Food Stamps – DHR – 334-242-1900
Child Support- DHR-334-242-9300
Medicaid – AMA – 1-800-362-1504
Unemployment – Labor Dept. – 334-956-4000
Court Systems – 335-954-5005
County – 334-323-1520
Municipality – 334-386-8153

If your refund has been offset by another state agency, you will need to contact that agency directly for information, even if the refund was taken in error or the debt has been paid. The other agency does not send state refunds back to ALDOR, but your refund or any overpayment of debt will come from the agency.

Agency contact numbers:

Food Stamps – DHR – 334-242-1900
Child Support- DHR-334-242-9300
Medicaid – AMA – 1-800-362-1504
Unemployment – Labor Dept. – 334-956-4000
Court Systems – 335-954-5005
County – 334-323-1520
Municipality – 334-386-8153

Related FAQs in Individual Income Tax, Refunds
    • You must train a minimum of 30 hours each year through either of these methods:
      • Participate in organized training in a class approved for use in fire service or emergency medical services in providing service as a firefighter.
      • Participate in organized training in a class approved for use in rescue squad and emergency medical services in providing service as a rescue squad member.
    • The Volunteer Emergency Responders Tax Credit is a tax credit available to a qualified volunteer firefighter or a qualified rescue squad member. To be qualified, you must meet certain criteria as a volunteer firefighter or an emergency medical technician or paramedic and obtain certain approved training each year.
    • Individuals may be required to substantiate that eligibility requirements have been met for each year in which the credit is claimed.
    • You should report the approved credit amount on the Schedule OC when you file your Alabama tax return.
    • ALDOR will review and verify credit requests in the order that they are received. We will send an email and/or My Alabama Taxes message to the email address/account used to submit the credit request when this process is complete.
      • If the credit amount requested is reduced or if the credit request is disallowed, we will provide additional information  through My Alabama Taxes.
    • If approved, you should claim the amount approved on your Alabama tax return.
    • You can obtain a copy of the certificate at Forms.
    • Yes. You must apply for the credit each year for which you are planning to file an Alabama tax return and claim the credit.