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  • I received a billing letter or my payment is not showing on my account, but I’ve already made a payment. What should I do?
View All Individual Income Tax, Payments FAQs

I received a billing letter or my payment is not showing on my account, but I’ve already made a payment. What should I do?

Electronic payments: Please allow three to five business days for your payment to post to your account. If you made a recent payment and received a billing letter after your payment was made, then please send a copy of your payment to the address shown on the billing letter.

Mailed Payments: Please allow seven to ten business days for your payment to clear your account. If you made a recent payment and received a billing letter after your payment was made, then please send a copy of your cancelled check to the address shown on the billing letter. (If it was mailed on or around the due date, it may take longer to process.)

Electronic payments: Please allow three to five business days for your payment to post to your account. If you made a recent payment and received a billing letter after your payment was made, then please send a copy of your payment to the address shown on the billing letter.

Mailed Payments: Please allow seven to ten business days for your payment to clear your account. If you made a recent payment and received a billing letter after your payment was made, then please send a copy of your cancelled check to the address shown on the billing letter. (If it was mailed on or around the due date, it may take longer to process.)

Related FAQs in Individual Income Tax, Payments
    • You must train a minimum of 30 hours each year through either of these methods:
      • Participate in organized training in a class approved for use in fire service or emergency medical services in providing service as a firefighter.
      • Participate in organized training in a class approved for use in rescue squad and emergency medical services in providing service as a rescue squad member.
    • The Volunteer Emergency Responders Tax Credit is a tax credit available to a qualified volunteer firefighter or a qualified rescue squad member. To be qualified, you must meet certain criteria as a volunteer firefighter or an emergency medical technician or paramedic and obtain certain approved training each year.
    • Individuals may be required to substantiate that eligibility requirements have been met for each year in which the credit is claimed.
    • You should report the approved credit amount on the Schedule OC when you file your Alabama tax return.
    • ALDOR will review and verify credit requests in the order that they are received. We will send an email and/or My Alabama Taxes message to the email address/account used to submit the credit request when this process is complete.
      • If the credit amount requested is reduced or if the credit request is disallowed, we will provide additional information  through My Alabama Taxes.
    • If approved, you should claim the amount approved on your Alabama tax return.
    • You can obtain a copy of the certificate at Forms.
    • Yes. You must apply for the credit each year for which you are planning to file an Alabama tax return and claim the credit.