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  • Where’s my refund because I have not received it yet?
View All Individual Income Tax, Refunds FAQs

Where’s my refund because I have not received it yet?

All refunds are not automatically approved. Some returns must be reviewed by an examiner. This review generally requires additional information to be submitted. If you have not received your refund within 8-10 weeks of filing, then your refund may have been stopped for review. You will receive a letter requesting additional information or verification of your return or identification. Please check your return to make sure your name, address and social security number on your return are correct.

Allow at least six weeks after filing your return, then check the status of your refund using one of the following sources: 1) go to our website at www.myalabamataxes.alabama.gov, 2) call our 24-hour toll-free refund hotline at 1-855-894-7391, or 3) call our daytime refund status line at 334-309-2612. Once your refund has been issued, the message will include a specific issue date.

All refunds are not automatically approved. Some returns must be reviewed by an examiner. This review generally requires additional information to be submitted. If you have not received your refund within 8-10 weeks of filing, then your refund may have been stopped for review. You will receive a letter requesting additional information or verification of your return or identification. Please check your return to make sure your name, address and social security number on your return are correct.

Allow at least six weeks after filing your return, then check the status of your refund using one of the following sources: Go to our website at www.myalabamataxes.alabama.gov, or call our daytime refund status line at 334-309-2612. Once your refund has been issued, the message will include a specific issue date.

Related FAQs in Individual Income Tax, Refunds
    • You must train a minimum of 30 hours each year through either of these methods:
      • Participate in organized training in a class approved for use in fire service or emergency medical services in providing service as a firefighter.
      • Participate in organized training in a class approved for use in rescue squad and emergency medical services in providing service as a rescue squad member.
    • The Volunteer Emergency Responders Tax Credit is a tax credit available to a qualified volunteer firefighter or a qualified rescue squad member. To be qualified, you must meet certain criteria as a volunteer firefighter or an emergency medical technician or paramedic and obtain certain approved training each year.
    • Individuals may be required to substantiate that eligibility requirements have been met for each year in which the credit is claimed.
    • You should report the approved credit amount on the Schedule OC when you file your Alabama tax return.
    • ALDOR will review and verify credit requests in the order that they are received. We will send an email and/or My Alabama Taxes message to the email address/account used to submit the credit request when this process is complete.
      • If the credit amount requested is reduced or if the credit request is disallowed, we will provide additional information  through My Alabama Taxes.
    • If approved, you should claim the amount approved on your Alabama tax return.
    • You can obtain a copy of the certificate at Forms.
    • Yes. You must apply for the credit each year for which you are planning to file an Alabama tax return and claim the credit.